Contact BOATERA

Need help with your account, have a billing question, or want to share feedback? We would be glad to hear from you.

Support

For account access, setup, BOATERA features, or Marlow questions, email support@boatera.app.

Billing and Refunds

For billing, cancellation, or a request under our 30-day money-back guarantee, email support@boatera.app with the subject Refund Request. Include the email connected to your account, purchase date, and order number if available.

Privacy and Data Requests

For privacy questions or requests to access, correct, export, or delete eligible account information, email support@boatera.app with the subject Privacy Request.

Security Reports

To report suspected unauthorized account access or a security issue, email support@boatera.app. Please do not access, modify, download, or disclose another member’s information while investigating an issue.

Partnerships and Media

For partnership or media inquiries, email support@boatera.app.

We aim to respond within 1–2 business days. Privacy, refund, and security requests may require identity or account verification.

Please do not send passwords, complete payment-card numbers, bank information, or other highly sensitive information by email.

For an emergency on the water, navigation assistance, or an urgent safety matter, contact the appropriate emergency or maritime authority. BOATERA support and Marlow are not emergency services.

BOATERA / Malva Innovations LLC
New Mexico, United States