Refund Policy
Last updated: September 13, 2026
We want you to have enough time to set up your boat, explore BOATERA, and decide whether it is right for you. Eligible initial purchases are protected by a 30-day money-back guarantee.
1. Eligible Purchases
The guarantee applies to the original Founding Membership purchase and, unless the checkout states otherwise, the first charge for a public monthly or annual subscription.
To qualify, submit the request within 30 calendar days of the original purchase or initial subscription charge. Renewal charges are generally non-refundable once processed, except where required by law or where we confirm a duplicate charge, billing error, or other exceptional circumstance.
2. Founding Membership Refunds
If a Founding Membership is refunded, its lifetime-access benefit, Founding Member number or status, paid access, and included Founding benefits end. A refunded Founding offer cannot be reclaimed later at the original price unless BOATERA expressly allows it.
3. Subscription Cancellations
Monthly and annual subscriptions renew automatically unless cancelled before the next renewal date. You may cancel by emailing support@boatera.app. Cancellation prevents future charges and normally takes effect at the end of the current paid period.
Deleting boat information, closing a browser, or no longer using BOATERA does not cancel a subscription.
4. How to Request a Refund
Email support@boatera.app within the 30-day period using the subject Refund Request. Include the name and email address connected to your BOATERA account, the purchase date, and the order number if available.
Do not send your password, complete card number, bank credentials, or other sensitive payment information.
5. Processing
Approved refunds will be returned to the original payment method whenever possible. We generally initiate approved refunds within 5 business days. Your bank or payment provider may take additional time to post the credit.
6. Normally Non-Refundable Items
Except where required by law, refunds are not normally available for requests made after the applicable window, subscription renewals, separate services or add-ons identified as non-refundable before purchase, accounts terminated for fraud or serious violations of our Terms of Service, or fees charged directly by a bank or another third party.
If you believe you were charged incorrectly or twice, contact us promptly so we can investigate.
7. Changes to This Policy
We may update this Refund Policy for future purchases. A later change will not retroactively remove a guarantee that applied when you purchased. The policy and offer shown at checkout will govern that transaction, subject to rights that cannot be waived by law.
8. Contact
Questions or refund requests may be sent to:
BOATERA / Malva Innovations LLC
Email: support@boatera.app